WHAT WE PROMISE
By delivering to you directly and
straight from the source, we are able to offer you optimum value
at excellent prices. In an effort to ensure maximum satisfaction
among our customers worldwide, we at algadgems.com will
endeavor to exceed your highest expectations with regard to quality,
price and service. To assist you in product choice and purchase,
we strive to provide the most accurate digital representation
of our gems that technology permits. As a final safeguard of our
customers' best interests, we conduct payment transactions via
Escrow.com, the most reliable and trusted online payment system
that allows customers to inspect their merchandise upon delivery
and approve or reject their order within 48 hours, without any
obligations to buy. In case of rejection, you will be fully refunded
(minus the shipping fee) as we only gain access to your payment
upon your acceptance of the order that you have had delivered
to you.
HOW TO BUY?
Once you have found the gemstone,
jewelry, diamond, pearl, or laboratory gem of your choice, simply
click on the Add to Cart button. If you are a registered user, your
selection will be automatically added to your shopping cart. If
you have not registered yet, please do so at Registration. Once
you have completed your order online, we will promptly deliver your
desired gems to you by Federal Express (unless otherwise requested)
within 72 hours. Upon receipt of your order, feel free to make up
your mind without any obligation to pay for 48-hours, during which
period you can inspect your selections to decide whether to keep
or return them. If you decide to buy, you will be able to make your
payment through a secure third-party Escrow account. As an added
bonus, we offer you an additional 30-day free money return guarantee.
CUSTOMER SERVICE
Again: our word is only as good as
the quality of our services. And we can measure the quality of our
services only by the degree of your satisfaction. We are doing our
utmost to offer the very best for you, and our goal is to make our
best always better and better. We will be glad to hear your comments,
be they compliments or complaints. Our dedicated staff at our Customer
Service department will answer all your correspondence within 24
hours after receipt. Please kindly send your inquiries and remarks
to algad@algadgems.com
Trust is the bedrock of all online
shopping transactions. Without secure, fraud-proof payment methods,
all online transactions are doomed to failure. In our efforts
to allay our customers' reservations and fears about online payment,
we employ the services of Escrow.com, an independent U.S.-based
service with a spotless track record of ensuring the safety of
online money transfers. Escrow.com is your ultimate protection
for e-commerce at no extra cost. For further details, please visit
www.escrow.com
How Does It Work?
Upon receiving your order through
our site, we await payment confirmation from Escrow.com. Once
we receive confirmation of payment, we immediately ship your purchase
to you. You are allowed to inspect your purchase for 2 days before
we gain access to your payment completed through Escrow.com. Please
note that once you have checked out of our website, you can add
no further items to your current transaction. Once at Escrow.com,
you will need to sign up (unless you are already a member), which
you can do free of charge. Escrow.com guarantees that it protects
the privacy of all its users' personal details.
Step 1: You agree to the terms
of online transactions, including a description of your order, sale
price and shipping details.
Step 2: Following payment
by Check, Money Order, Wire Transfer, or Credit Card (VISA,
American Express or Mastercard), Escrow.com will verify
your bank information.
Step 3: Once payment verification
has been completed, we will mail your order by 24-72 Federal Express
global delivery to your mailing address.
Step 4: As a further protection
to you, Escrow.com allows you a 2-day inspection period upon your
receipt of your purchase before it permits us access to your payment.
You may either accept or reject your purchase by referring to your
transaction at Escrow.com. If you accept, the transaction is complete.
SHIPPING
As important as secure online payment
is fast and safe mail delivery. For your maximum benefit and convenience,
we use Federal Express's unrivalled express global mail delivery
services: it's swift, reliable, traceable, and insurable. As an
added bonus, the international courier guarantees 24-72 hour delivery
anywhere in the world. If you decide to purchase multiple items,
you may find it worth noting the advantage of combining several
items into a single shipment and the accruing savings.
Disclaimer: We cannot be held
responsible for shipping errors resulting from erroneous mailing
addresses and customs delays nor for agreements reached between
the buyer and FedEx to forgo a personal signature upon delivery.
Please note that FedEx refuses to deliver packages to P.O. Box numbers
and requires physical addresses for all its deliveries.
Costs: FedEx delivers all
parcels, irrespective of contents, worldwide for the flat rate of
$US15 per shipment.
RETURN POLICY
In case the gems you have selected
from algadgems.com do not sparkle as beautifully as they did onscreen,
or you have changed your mind about rubies and would rather buy
some sapphires from us instead, we offer you our fast convenient
no-questions-asked return policy with a guaranteed 2-day inspection
period and a full refund or replacement.
I want to return my purchase:
Step 1: Access your transaction
on www.escrow.com and click on the "Reject" button on
all items you have decided to return.
Step 2: Complete the Return
Slip we have included with your purchase including our return address,
and together with it, kindly ship your unwanted items back to us
by a secure shipment method such as FedEx or registered mail.
Step 3: Please re-log into
Escrow.com, access your transaction, and enter the shipping method
you have used together with its tracking number.
Step 4: Upon our receipt of
your return, Escrow.com will release your payment back to you or
reserve your funds until your replacement arrives.
I would like a replacement, not
a refund:
Be our guest! Ship the undesired
item back to us, select a new gem from our extensive inventory,
and contact our customer support staff at algad@algadgems.com
about the details of your new choice. Your replacement will be shortly
in the mail to you!
FINALLY, WHY US?
By providing the most accurate digital
images and verbal descriptions possible, coupled with a generous
no-questions-asked return policy, we strive to provide our customers
with several safeguards in order to assure them of absolute satisfaction
with every single transaction through algadgems.com. We
are dedicated to ensuring that all our buyers can complete purchases
on our site with total confidence in the hope that we may continue
to receive the benefit of their trust in a long-lasting relationship.
